BCI's Coaching System Template (CST)
the following Strategic Steps
single in-house CMC Course or, -via a series of in-house courses.
and follow-on support services contain all the
necessary tools and processes to implement the Steps
and are typically roll-out over a 6 to 12 month
period. Each of the below Steps is critical to the
success of a world-class coaching program designed to
-Education: How to establish the information
platform from which to launch a coaching program.
-Data Collection: Coaching Needs Analysis and
establishing the program's objectives. Includes how
behavior and performance 'pre', 'during' and 'post'
-Planning: How to target relevant
specific, observable, measurable behaviors. Goal
setting. Action Planning.
Steps D to G. -Behavioral
Change: How to select and use the appropriate
behavioral change model, techniques, self-monitoring
Step H. -Measurement:
How to select the appropriate behavioral analysis,
measurement techniques, data collection and
analysis tools etc..
-Evaluation: How to establish a
suitable framework for evaluation ( ROI, ROE), how
to evaluate intangibles (soft
skills), create a report card, report to the client
Step J. -Maintenance: How to establish
a self-coaching and support program.