do not just effect organizations but contribute to their structure. In
fact a great deal of leadership is actually about emotion management. Organizations
are emotional places, organizations and businesses use emotions to
motivate employees to perform. Various events in organizations create
emotions and affect an employee's sense of satisfaction or well-being.
Our sense of organizational identity is connected to how we feel.
Emotions are also essential to inspirational leadership. However,
emotions can harm employees, affect how they react to pressures and be
the cause of low productivity and poor results.
through the use of cutting-edge behavioral change models and techniques,
negative emotions can be reframed to become a positive force to produce
lasting beneficial results.
Moods and emotions affect our selection
and the quality of our actions.
Emotions are a part of our everyday existence as they move through the
body, affecting our state-of-mind, performance, health and energy. Some
recent research even suggests that all decisions are emotionally based,
and that logic is used to provide a rational explanation for whatever
decision is taken.
It is important to distinguish between
moods and emotions. Emotions are responses to specific events
however moods are long term emotions people can find themselves in, such
as pessimism, optimism, melancholy, resentment and anxiety. Moods have a
major bearing on a person's emotional response to what is happening
around them. They underpin a person's
morale, their desire for improvement, their commitment to the process of
change, their ability to problem-solve and their creative and innovative
skills are necessary to reach an optimum productive state.
Current research shows that by acquiring emotional management skills and
techniques managers and leaders can more readily create positive and
productive results in every aspect of their lives.
Emotional responsibility and Emotional
In a workplace dominated by the emphasis on rational and logical
thinking, the role of emotions in decision-making and effective action
has been often neglected. Many managers and leaders become victims of
their emotions and regard their moods and emotions as things which just
So how does management expect their
employees to manage their emotions in the workplace?
According to the
latest research management and many employees do not want their
co-workers to express any type of strong emotion -- positive or
negative. The research found that the only "appropriate" way to manage
negative emotions at work was for employees to hide or "mask" their
emotions. Positive emotions are also needed to be expressed in
moderation, according to those surveyed.
management is not something that is typically taught at work.
Most organizations have
traditionally focused on teaching logical and rational thinking and have
neglected emotional learning in their development programs. As such,
to learn what is and is not appropriate, most employees
learn to manage their emotions by observing
others in the workplace. However, in the last few years
many executive / organizational coaches
(trained in the use of psychological-based methodologies)
have been increasingly called upon to develop
specialist programs in this arena. These coaches are typically
working with leaders to: a) help them better understand the impact that
their moods and emotions have on their behaviour, relationships and
performance and, b) providing them with techniques to better manage
them and create productive emotional spaces.
It follows that other people developers are now seeking a better
understanding of how to work with emotions in the workplace.
Some aspects of Emotion that People
Developers need to understand:
How to help
individuals better balance the physical, mental and emotional
aspects of their working and home life
Characteristics of emotional well-being
How to help people
maintain emotional composure on the job and maximize work
How to help people
better express emotions through assertiveness and communication
skills -communicating or controlling? Understanding assertive
How to better
create emotional honesty and positive emotional energy
How to help people
control their negative emotions and achieve positive interaction in
teams and work groups
between emotions and workplace stress
How to interpret the Psychological and Physiological Effects of
How to identify Aspects of Personal and Professional Lifestyles
in Relation to a person's Management of Emotional Well-Being