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Emotions
do not just effect organizations but contribute to their structure. In
fact a great deal of leadership is actually about emotion management. Organizations
are emotional places, organizations and businesses use emotions to
motivate employees to perform. Various events in organizations create
emotions and affect an employee's sense of satisfaction or well-being.
Our sense of organizational identity is connected to how we feel. Emotions are also essential to inspirational
leadership. However, emotions can harm employees, affect how they react to
pressures and be the cause of low productivity and poor results.
Today,
through the use of cutting-edge behavioral change models and techniques, negative emotions can
be reframed to
become a positive force to produce lasting beneficial results.
Moods and emotions affect our selection and the quality of our actions.
Emotions are a part of our everyday existence as they move through the
body, affecting our state-of-mind, performance, health and energy. Some
recent research even suggests that all decisions are emotionally based,
and that logic is used to provide a rational explanation for whatever
decision is taken.
It is important to distinguish between moods and emotions. Emotions are
responses to specific events however moods are long term emotions people
can find themselves in, such as pessimism, optimism, melancholy,
resentment and anxiety. Moods have a major bearing on a
person's emotional response to what is happening around them.
They underpin a person's morale, their desire for improvement,
their commitment to the process of change, their ability to
problem-solve and their creative and innovative thinking.
Emotional management
skills are necessary to reach an optimum productive state.
Current research shows that by acquiring emotional management skills and
techniques managers and leaders can more readily create positive and
productive results in every aspect of their lives.
Emotional responsibility and Emotional leadership.
In a workplace dominated by the emphasis on rational and logical
thinking, the role of emotions in decision-making and effective action
has been often neglected. Many managers and leaders become victims of
their emotions and regard their moods and emotions as things which just
"happen".
So how does management
expect their employees to manage their emotions in the workplace?
According to the latest research management
and many employees do not want their co-workers to express any type of
strong emotion -- positive or negative. The research found that the only
"appropriate" way to manage negative emotions at work was for employees
to hide or "mask" their emotions. Positive emotions are also needed to be
expressed in moderation, according to those surveyed.
Emotion
management is not something that is typically taught at work.
Most organizations have traditionally focused on teaching logical and
rational thinking and have neglected emotional learning in
their development programs. As such, to learn
what is and is not appropriate, most employees
learn to manage their emotions by observing
others in the workplace. However, in the last few years
many executive / organizational coaches
(trained in the use of psychological-based methodologies)
have been increasingly called upon to develop
specialist programs in this arena. These coaches are typically
working with leaders to: a) help them better understand the impact that
their moods and emotions have on their behaviour, relationships and
performance and, b) providing them with techniques to better manage
them and create productive emotional spaces.
It follows that other people developers are now seeking a better
understanding of how to work with emotions in the workplace.
Some aspects of Emotion that People Developers need to
understand:
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How
to help individuals better balance the physical, mental and
emotional aspects of their working and home life
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Characteristics of emotional well-being
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How
to help people maintain emotional composure on the job and maximize
work relationships!
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How
to help people better express emotions through assertiveness and
communication skills -communicating or controlling? Understanding
assertive communication
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How
to better create emotional honesty and positive emotional energy
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How
to help people control their negative emotions and achieve positive
interaction in teams and work groups
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The
connection between emotions and workplace stress
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-Understanding Stress:
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How to interpret the Psychological and Physiological Effects of
Stress
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How to identify Aspects of Personal and Professional Lifestyles
in Relation to a person's Management of Emotional Well-Being
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